ADMINISTRATOR - SERVICES CHO 3
(OPEN TO PUBLIC COMPETITION)
ABOUT US:
Family Carers Ireland is _the _national charity supporting over
**Apply on the website**,**Apply on the website** family carers across
the country who dedicate their lives to caring for loved ones such as
children or adults with physical or intellectual disabilities, frail
older people, those with palliative care needs or those living with
chronic illnesses or addiction.
We provide a range of services and supports for family carers through
its **Apply on the website** resource centres nationwide.
-------------------------
ABOUT THE ROLE:
Family Carers Ireland wish to make the following appointments;
ROLE: Administrator - Services, CHO 3 x 2
REPORTING TO: Home Services Manager CHO 3
LOCATION: Family Carers Ireland, 8 Tracklands Business Park,
Tobarteascain, Ennis, Co Clare. In line with Covid-**Apply on the
website** guidelines, the successful candidates may also be required
to work from their home in the short term.
CONTRACT DURATION: Permanent
HOURS PER WEEK: Full time - **Apply on the website** per week. The
normal working hours are 9 am to 5.**Apply on the website** pm (Monday
to Thursday) and 9 am to 5 pm (Friday).
The Administrator ? Services role will carry out office activities
as required by the Home Services Manager and Senior Administrator.
They will also be responsible for ensuring that all administration
related to the efficient running of the office is carried out in a
timely and effective manner.
DUTIES & RESPONSIBILITIES:
The Administrator ? Services will have responsibility for the
following tasks;
_HOME SUPPORT SERVICES_
* Ensure all referrals from the HSE are responded to within the
specified timeframe.
* Liaise with staff to determine their capacity to fill packages and
roster them accordingly.
* Ensure all calls are covered and that all relevant staff are fully
informed of any changes that arise.
* Liaise with families and the HSE, as appropriate, to inform them
of any potential rota changes.
* Ensure accurate verification of calls and highlight issues of
non-compliance.
* Comply with all internal procedures for the processing of
invoices, timesheets etc. and work closely with the Finance department
to ensure workers are paid correctly and invoicing to HSE is accurate.
* Perform administrative duties and provide support to the Home
Services Manager, such as filing, faxing, and photocopying, typing,
contacting staff through email or text.
* Provide effective reception cover by responding to telephone
queries in a timely manner and assist fellow team members with
enquiries.
* Sort and distribute daily post.
* Ensure clear and prompt communication with Home Care Workers
through text, email, telephone and the Roadrunner App where
applicable.
* Create and maintain staff and client files in line with Family
Carers Ireland policies and procedures.
* Liaise with HSE counterparts and maintain clear lines of
communication.
* Facilitate Home Care Worker interviews with the Home Services
Manager.
* Facilitate employee induction with incoming Home Care Workers.
_REPORTING_
* Compile monthly reports as requested by internal managers.
_SYSTEMS AND DATABASES_
* Data entry onto various IT systems and databases.
_HEALTH & SAFETY_
* Ensure the Organisation?s Health and Safety policy and procedures
are adhered to in the assigned area.
_TRAINING_
* Schedule staff training as required.
_PERFORMANCE MANAGEMENT_
* Participate in the Organisation?s Performance Management
programme.
_POLICIES & PROCEDURES_
* Adhere to the Organisation?s policies and procedures.
_OTHER DUTIES_
* Undertake other duties as may be required and assigned by the
Organisation from time to time.
ROLE CRITERIA:
The Administrator - Services must possess the following
qualifications, skills and experience;
* Must be educated to Leaving Cert level (or equivalent) and pursued
further studies in Office Administration or IT.
* At least?2 years? experience working within a busy office
environment is essential.
* Strong IT aptitude essential with advanced MS Office skills,
especially in MS Word.
* Experience working with IT systems is essential.
* Experience of staff scheduling and resource planning.
* Has previously worked in a highly confidential environment.
* Fluency in English, written and verbal.
* Excellent communicator.
* Flexibility in attitude and approach to the job.
* An ability to multitask and have excellent attention to detail.
* Exceptional organisation and planning skills with the ability to
manage multiple projects to deadlines and keep stakeholders informed.
* A willingness to learn and a desire to implement a culture of
continuous improvement within their team.
* A willingness to help out other colleagues.
* A strong work ethic is essential.
* Willingness to travel and do some evening work when required.
* Excellent people skills with an ability to work well with others.
* Strong facilitation and presentation skills.
* Full drivers licence with access to transport.
APPLICATION PROCESS
Applicants are invited to submit their up-to date CV and cover letter
to **Apply on the website** no later than THURSDAY, FEBRUARY **APPLY
ON THE WEBSITE**TH **APPLY ON THE WEBSITE**.
_FAMILY CARERS IRELAND IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
